Privacy Policy

This Privacy Policy explains how Luxe Real Estate Group (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you access or interact with our websites, such as https://luxerealestategroup.com and related services (“Services”).

1. Information We Collect

1.1 Information You Provide Directly

This may include:

Contact Information: Such as your name, email address, and phone number when you complete forms or communicate with us.
Feedback & Correspondence: Information you share when you contact us regarding our Services.
Marketing Preferences: Details about how you engage with our communications and your preferences or consents for receiving updates, events, and other materials.
Other Voluntary Information: Any additional data you choose to provide that is not specifically listed here but is relevant to your interactions with our site.

1.2 Information We Receive From Third Parties

Social Media Platforms: When you engage with our pages on platforms such as Facebook, LinkedIn, Instagram, or others, those platforms may share information with us subject to their own privacy policies.
Other Third-Party Sources: We may obtain personal information from analytics providers, marketing partners, publicly available databases, or data suppliers.

1.3 Information Collected Automatically

Our service providers may collect data automatically from your device and interactions with our Services, including:

Device Information: IP address, browser type, operating system, unique identifiers, device settings, mobile carrier, and general location (e.g., city, state).
Online Activity Data: Pages viewed, time spent on pages, navigation paths, interaction data, access times, and details about whether you opened or clicked links in our communications.

Tools Used for Automatic Data Collection

Cookies: Small text files stored on your device to remember preferences, enable functionality, analyze patterns, and assist with advertising.
Local Storage (e.g., HTML5): Technologies that store data on your device outside the browser environment.
Web Beacons: Used to detect when emails or webpages are accessed, viewed, or interacted with.

2. How We Use Personal Information

2.1 Providing and Managing Our Services

We may use your information to:

Deliver, maintain, and improve our Services.
Communicate with you regarding updates, announcements, and support.
Respond to questions, requests, and feedback.

2.2 Follow-Up and Transactional Communications

We may contact you via email, phone, or SMS (including automated or prerecorded messages) regarding customer service, service updates, or transaction-related information. You may opt out of these communications according to Section 4.

2.3 Marketing & Promotional Communications

If you opt in, we may send marketing materials via phone, email, or SMS (including automated or prerecorded messages), as permitted by law. We do not share your information with third parties for their marketing purposes. You may opt out as described in Section 4.

2.4 Legal Compliance

We may use your information as required to comply with applicable laws, legal requests, government inquiries, or court orders.

2.5 Fraud Prevention & Security

We may process your information to:

Protect our rights, property, and users.
Detect and prevent fraud or unauthorized activities.
Enforce our Terms and other policies.

2.6 Creating Anonymous Data

We may de-identify personal information to create anonymous data for research, analytics, and improving our Services.

3. How We Share Personal Information

We do not sell personal information as defined under applicable law. We may, however, share personal information in the following scenarios:

3.1 Service Providers

With third-party vendors who assist with hosting, technology, analytics, email delivery, customer support, and similar operational needs.

3.2 Professional Advisors

With our attorneys, auditors, insurers, and financial professionals when necessary for business operations.

3.3 Compliance & Safety

To enforce our policies, comply with legal obligations, or protect against fraudulent or harmful activity.

3.4 Business Transactions

If we undergo a merger, acquisition, divestiture, reorganization, or similar business event, your personal information may be transferred as part of that process. We will require recipients to honor this Privacy Policy where feasible.

3.5 No Sharing for Third-Party Marketing

We never disclose phone numbers, SMS consent, or any personal information to third parties for their promotional or marketing activities.

4. Your Privacy Choices & Opt-Out Options

4.1 Online Tracking Opt-Out

You may:

Block or delete cookies using your browser settings.
Use your device settings to limit advertising IDs.
Use privacy-focused browsers or plugins (such as Brave or DuckDuckGo) to block trackers.
Note that our Services currently do not respond to Do Not Track (DNT) signals.

4.2 SMS Opt-Out

Reply STOP to any SMS message you receive from us.

4.3 Email Opt-Out

For third-party email services, click Unsubscribe within the email. For emails sent directly from Jay Martinez or staff, email jay@luxeregrp.com requesting removal.

4.4 Personal Information Requests

You may request:

Information about how we collect and use your personal information.
Access to a copy of your personal information.
Correction of outdated or inaccurate information.
Deletion of personal information no longer required for legal or operational purposes.

5. Third-Party Websites & Services

Our site may link to or integrate with third-party websites or online services. We do not control these entities and are not responsible for their privacy practices. Their policies will govern your interactions with their platforms.

6. Security Measures

We use industry-standard technical and organizational safeguards designed to protect personal information during transmission and storage. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. If we learn we have collected personal information from a minor without appropriate authorization, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will always be posted on this website.

9. Contact Us

If you have questions or requests, you may contact us at:

Email: jay@luxeregrp.com
Mailing Address:
Luxe Real Estate Group
9375 E. Shea Blvd #100
Scottsdale, AZ 85260

10. California Privacy Notice (CCPA Rights)

If you are a California resident, you are entitled to additional rights under the California Consumer Privacy Act (CCPA).

10.1 Your Rights Under the CCPA

You may request:

Categories of personal data collected about you.
Categories of personal data disclosed for a business purpose.
Categories of data shared and the sources of such data.
Specific pieces of personal data collected about you.
Information about data retention periods.

10.2 Requests to Delete or Correct Personal Data

You may request deletion of your personal information or correction of inaccurate information, subject to legal exceptions.

10.3 Authorized Agents

You may appoint an authorized agent to submit requests on your behalf. Identity verification may be required.

10.4 Submitting Requests & Response Times

You may submit CCPA-related requests via:

Email: jay@luxeregrp.com
Mail:
Luxe Real Estate Group, LLC
9375 E. Shea Blvd #100
Scottsdale, AZ 85260

We will acknowledge your request within 10 business days and respond within 30 calendar days once your identity is verified. Additional time may be required in certain cases, and we will notify you if so.